KATHMANDU: Ncell Axiata Limited has brought its new Ncell Centre in operation in Ghantaghar (on the way to Shiva Eye Hospital), Birgunj, with a revamped setup, aimed at delivering world-class customer services locally from a single touchpoint.
The new centre in Birgunj was inaugurated by Stephen Rodriguez, Chief of Staff, Operations of Ncell on Thursday amid a special function. With this inauguration, the centre is now fully operational, providing comprehensive customer services directly to the local community.
Aligned with the company’s brand promise of ‘Today, Tomorrow, Together’ and the theme ‘Here for You’, the centre offers a wide array of customer services. These include general inquiries on products and services, SIM subscriptions, internet settings, and various enterprise services. Additionally, the centre caters to customers’ diverse needs, such as upgrading SIM cards to 4G USIM, changing SIM cards, converting to e-SIM, modifying CUG numbers, biz plans, international roaming, bill payments, balance recharge and transfer, among many others.
“Customers are always at the heart of everything we do, and in line with our Here for You theme, we are happy to serve our customers, creating better value and enhancing customer experience,” said Rodriguez. “The opening of this new centre in Birgunj reaffirms our commitment to serving our customers with world-class services locally.”
On the occasion of the opening of the centre, customers who topped up balance of Rs. 100 and more from the centre were also provided Ncell goodies.
The centre operates from Sunday to Friday, 6 days a week. Prior to this, Ncell had been delivering customer services its previous centre in Maisthan in Birgunj. As part of its ongoing efforts to reach and serve customers conveniently, the company operates 34 Ncell Centres across the country, further enhancing the overall customer experience.
