KATHMANDU: Following an increase in complaints from travelers about incidents of baggage theft and vandalism inside the airport, the Civil Aviation Authority of Nepal (CAAN) office located at Tribhuvan International Airport has begun taking strict measures to ensure the safety of travelers’ bags. Employees of Nepal Airlines Corporation (NAC) who manage baggage will now receive uniforms without pockets. Pratap Babu Tiwari, general manager of Tribhuvan International Airport, reports that NAC has agreed to make the necessary arrangements for this.
He claims that Nepal Airlines has made a decision to ensure that the supervisor’s work is effective, to promptly repair the equipment, to provide training in baggage handling, to set up high-resolution Gropro cameras during loading and unloading, and to set up uniforms without pockets.
Earlier on Thursday, Sudan Kirati, the minister of culture, tourism, and civil aviation, conducted an inspection of Tribhuvan International Airport and gave directives to various airport agencies in the presence of Suresh Adhikari, the ministry’s secretary, and Pradeep Adhikari, the director general of CAAN.
According to General Manager Tiwari, it has been decided that the Nepal Airline Corporation will make arrangements for more effective and complaint-free service by putting into place the system of pocketless uniforms to prevent complaints of baggage vandalism and theft at the airport, to make the supervisor’s work effective, repair the equipment on time, and to carry out training on baggage handling, baggage loading, and arranging high resolution GoPro cameras to supervise. The same random inspection and monitoring techniques have been used to improve the effectiveness of CCTV coverage.
A new connection has been made, a passenger feedback system has been implemented, with a focus on restroom cleanliness, and the music system that was connected to the airport lobby was removed from the connector itself due to technical issues.
Airline operators are required to set up free entry for travelers who arrive at the airport only to pick up family members and do not need to park their cars.
In a similar vein, they have been tasked with periodically providing the passengers with accurate information, planning the flight schedule to prevent delays, and, to the extent possible, resuming the distribution of on-board snacks in the wake of COVID.